I need my tiles fast. Can I get them next day?

We do hold many tiles in stock and often can dispatch for next working day delivery (Orders received before 2:30pm), just choose the option at the checkout. 

Can I choose a delivery date?

Yes you can, just specify the day in the Customer notes, at the checkout. Alternatively, our standard service delivers in 3-5 working days. A member of customer service will call you to arrange a convenient day.

Do I have to sign for the delivery?

Yes, but you can have them delivered to another address where a signature is possible, just specify the address when asked at the checkout process.

What if I am not at home when the delivery arrives?

For orders over 1 square metre, the delivery company will telephone before delivery to book in a convenient day and time. However, unless by prior arrangement, the driver will not leave the goods if their is no one in. 

How will my goods be delivered?

Larger orders will be sent shrink wrapped on a pallet. The delivery company will deliver the goods to the ground level edge of your property. The driver will not be able to assist getting the tiles in to your property. Smallers orders can sometimes be sent via a parcel courier at a reduced shipping rate. Please call us on 01782 597750 to obtain the reduced shipping rates:

• 1kg - 5kg (I.E Half a box of 248x398 sized tiles) - £7.95
• 5kg - 10kg (I.E Full box of 248x398 sized tiles) - £12.95
• 10kg - 20kg (I.E 2 Full boxes of 248x398 sized tiles) - £16.95

Depending on the tile we may not be able to reduce the price of shipping. One of our customer service team will inform you if this is the case.

Do we deduct VAT for orders delivered to Jersey/Guernsey?

We do. Please call to place your order.

Can you ship overseas?

Unfortunately not, we currently only deliver to UK addresses (including Northern Ireland and Scottish Isles) and Channel isles.